I needed to get access to my Spanish bank account. All of a sudden a feeling of dread passed over me as I thought – now whats the password ?
Whilst opening our bank account in Spain was refreshingly easy , I soon discovered that it is the polar opposite getting help when you have a problem and are not in Spain to visit your branch in person.
Now I will freely admit that I caused the problem in the first place by forgetting my password to get access to the internet banking. I had wanted to check whether the currency company I was using had transferred the money needed to complete the purchase of the caves to our Spanish account. The world makes you so paranoid about not using the same password multiple times and about including all sorts of symbols, numbers and cases when selecting a unique password, the problem that creates is trying to remember which is for what and even what it was !
I am sure I am not the only one who has to stop, pause and think … whats the password ?
This was the predicament I found myself in – whats the password – 3 strikes and I was out !
There was an option to use if you could not remember your password, however, when I tried to use it, it just kept telling me that I was inputting the wrong details (I wasn’t), and displaying a telephone number that wouldn’t work overseas.
An internet search revealed a number to call from overseas and so I took the leap and called, not knowing whether anyone spoke English. Here I met my first problem , there were 4 options to choose from – all in Spanish ! I am lucky to have a native Spanish-speaking friend (who is giving me Spanish lessons) and so I got him to call to interpret the options for me – it turned out I had to select choice 4, which took me into another choice of options from which I had to select choice 5 – easy !
Now that I knew which options to select, I wanted to at least give it a shot and make the call myself. I practised saying (in Spanish) that I had an account with the bank, needed help but only spoke a little Spanish and was there anyone there who could speak English. I took a deep breath and made the call – so far so good – I was transferred to someone who spoke perfect English and whatever they were being paid was in my opinion not enough.
That, however, was as good as it got, ‘yes’ they confirmed that my account had been frozen, ‘no’ they could not confirm that funds had been transferred and ‘no’ they could not reactivate the account or give me a new password. I was told I would have to go into my branch and when I explained that this was not a practical option as I lived on the opposite side of the planet I was given an email address through which to request a new password.
Jump forward a week, another call to the help line and 2 separate email requests (unanswered) and I still had no banking internet access.
Luckily for me I had given my Solicitor a power of attorney for the purchase of the caves and when he visited my branch to get a banker’s draft (to complete the cave sale) he also requested a new password which he emailed to me. This is obviously not the most convenient solution and not normally an option.
I returned to the internet banking site and tried the new password but to no avail, I phoned the help line again to find out that I could no longer use my passport number but needed to use my NIE number.
I tried again and finally was able to get access to my account. So to sum up, the lesson of the day is not to forget your password.
So … Who are one foot in the cave ?
We (Danny and Josie) have spent the last 10 years living and working in the Caribbean. In 2015 we decided we wanted to move closer to family and friends so bought a cave house in the Granada region of Andalucia, Spain. We moved there full time in January 2017. Now we write about our experiences of cave living and how we are adapting to life in Spain.
We also have a Facebook page full of pictures, experiences and information that we have found useful along the way. If its your thing, you can also follow us on Instagram 🙂
5 Spanish words related to this blog entry …
Password – La Contraseña
Internet Banking – Banca por Internet
Friend – Amigo/a
Customer Service – El Servicio de Attención al Cliente
Money – El Dinero